Algemene voorwaarden
Terms of Service – ScaleDuty
1. Overview
These Terms of Service ("Terms") govern your use of the website and services provided by ScaleDuty ("we", "us", "our").
By accessing our website or purchasing from us, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you may not use our services.
2. Use of our services
You agree to use our website only for lawful purposes and not to misuse or interfere with the functionality of the website.
You must be at least 18 years old or have permission from a legal guardian to use our service.
3. Products and product information
We strive to ensure that all product descriptions, images, and specifications are accurate.
However:
- Products may vary slightly from images shown
- Colors and details may differ depending on device settings
- Specifications may change without prior notice
We reserve the right to modify or discontinue products at any time.
4. Build-to-order and custom products
Many of our products are assembled, configured, or sourced specifically based on customer requests.
By placing an order for such products, you acknowledge that:
- production or sourcing may begin immediately after order confirmation
- cancellation may not be possible once processing has started
- return rights may be limited as described in our Return Policy
5. Orders and acceptance
An order placed through our website constitutes an offer to purchase.
We reserve the right to accept or decline any order.
An order is only accepted once you receive an order confirmation email.
We may cancel or refuse orders in cases such as:
- product unavailability
- pricing errors
- suspected fraud
6. Prices and payment
All prices are shown in the applicable currency and may exclude shipping, taxes, or import duties unless stated otherwise.
You are responsible for providing accurate payment information.
We reserve the right to correct pricing errors at any time.
7. Shipping and delivery
Shipping times are estimates and not guaranteed.
We are not liable for delays caused by:
- shipping carriers
- customs processes
- external circumstances beyond our control
Risk of loss transfers to the customer upon delivery.
Full details are provided in our Shipping Policy.
8. Returns and refunds
Your purchase may be eligible for return in accordance with our Return Policy.
Custom or build-to-order products may be excluded from the right of withdrawal.
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9. Legal warranty (EU consumers)
Nothing in these Terms limits your rights under applicable consumer protection laws.
Under EU law, you are entitled to a legal guarantee that products must conform to the contract.
If a product is defective or not as expected, you are entitled to repair, replacement, or refund as required by law.
10. Liability
Nothing in these Terms excludes or limits liability where such exclusion is not permitted by law.
In particular, we do not exclude liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- breach of mandatory consumer rights
To the extent permitted by law, our liability is limited to the purchase price of the product.
11. Intellectual property
All content on this website, including text, images, logos, and design, is the property of ScaleDuty or its licensors.
You may not use, reproduce, or distribute this content without prior written permission.
12. Third-party services
Our website may include links or tools provided by third parties.
We are not responsible for the content, policies, or practices of third-party services.
13. Privacy
Your personal data is processed in accordance with our Privacy Policy.
14. Changes to these Terms
We reserve the right to update these Terms at any time.
Changes will take effect once published on our website.
15. Governing law
These Terms are governed by the laws of the Netherlands.
Any disputes shall be submitted to the competent court in the Netherlands.
16. Contact
ScaleDuty
Engewormer 36
1531MX Wormer
Netherlands
Email: info@scaleduty.com