Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed through ScaleDuty. Please read it carefully before completing your purchase.

You can enjoy FREE SHIPPING at Scaleduty - also not to worry about customs tax of additional cost. Our product prices are without hidden fees.

 

If we are not sure or we can guarantee no additional costs we will discuss and mention it to you before shipping! 

 

📦 Order Processing

  • Orders are processed within 2–4 business days after payment has been received.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During busy periods or product launches, processing times may be slightly longer.

  • Most of the times your model is specials and needs to be ordered from the Factory. Our experience is that this might increase the delivery time variable from 1 - 4 weeks. PLEASE ASK about the current shipping time for the specific model you are looking for. 
  • If the product needs to be ordered from the Factory / special build, then the delivery time strongly depends on the brand / factory. Please ask us for the must up to date delivery time. 

🚚 Shipping Methods & Delivery Times

We offer standard shipping via trusted carriers. Estimated delivery times depend on your location:

  • Domestic shipping: 3–5 business days

  • International shipping: 8–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or external factors beyond our control.

💰 Shipping Costs

  • We offer FREE SHIPPING for every order above 50USD, if any Shipping costs are necessary (for example you live very remote) This will be calculated by us and we will inform you before shipping.

  • We aim for 0 additional costs if Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.  However, we will inform you about this beforehand. 

📍 Personal Delivery & Pickup

In addition to standard shipping, we also offer:

  • Personal Delivery Service (for an additional fee)

  • Pickup by appointment at ScaleDuty

These options must be arranged in advance and are not included in standard shipping.

📦 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available). Tracking details may take up to 24 hours to become active.

❗ Delays, Lost or Damaged Packages

  • ScaleDuty is not responsible for delays caused by the shipping carrier.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • If a package is lost in transit, we will assist you in filing a claim with the carrier.

Return of Your Package

  • You have the right to return your package within 14 days after receiving your model / package. 

  • To initiate a return, you must contact us at info@scaleduty.com.

     

  • Returns sent without prior approval will not be accepted.

     

  • The shipping costs to return the package is the responsibility of the buyer. 

     

  • Return address:  
    Engewormer 36, 1531MX Wormer, Netherlands

 Build-to-order and custom products (IMPORTANT)  

A large part of our products are assembled, configured, or sourced specifically based on your order.

This includes:
- Configured or customized RC models  
- Assembled or pre-built models  
- Products ordered or sourced specifically for the customer  

These products qualify as custom or made-to-order goods and are therefore excluded from the right of withdrawal in accordance with applicable EU consumer law.

By placing an order for such products, you explicitly agree that your right of withdrawal is waived.

🔁 Incorrect Address

Please ensure that your shipping address is correct at checkout. ScaleDuty is not responsible for orders shipped to incorrectly provided addresses.

📩 Questions

If you have any questions about this Shipping Policy or your order, please contact us before or after placing your order. We are happy to help.